Chasing Losses
Repeatedly increasing bets to try to recover lost money is one of the main signs of addiction. This often leads to even greater losses.
For ages 21+
kesino's Responsible Gaming — Keep the fun, keep the control
When gaming stops being entertainment and becomes a problem, acting in time is what matters most. kesino believes that building a safe environment is not only the platform's responsibility — every player's informed participation matters just as much.
Secure Platform
21+ Verification
Self-Exclusion Tools
24/7 Support
Why Responsible Gaming Matters
Online casino and betting are a form of entertainment — but like any entertainment, limits need to be respected. Before playing at kesino, every member must understand that wins are not guaranteed and the possibility of loss is always present. Betting or casino games should not be treated as a source of income.
At kesino, every member's mental and financial wellbeing is our top priority. Our platform has several self-control tools that you can use at any time. Read kesino's Terms and Conditions carefully — detailed information on account suspension, deposit limits, and self-exclusion is available there.
Remember: gambling addiction is a recognised mental health condition. It affects not only the individual but also family members and those close to them. If you or someone you know shows signs of a problem, seek help without delay. Our FAQ section has answers to common questions about responsible gaming.
To learn more about kesino and understand our policies, visit the About Us page. How we operate and what measures we have in place to protect players are discussed in detail there.
Self-Control Tools
Set your own playing limits and keep yourself protected
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Once set, lowering the limit takes effect immediately; increasing it requires a short waiting period.
Cooling-Off Break
Temporarily close your account for 24 hours up to 30 days. During this time you will not be able to log in, deposit, or place bets — only any existing withdrawal in progress will continue.
Self-Exclusion
Choosing long-term self-exclusion deactivates your account completely. This is the strictest protection measure — it is for those who want to stop playing entirely.
Bet Limit
Set a maximum amount you can place on a single bet in advance. This is an effective way to stop yourself before a large loss occurs.
Session Timer
Set up a warning message to appear on screen after a set amount of time. When you play for a long stretch, it becomes hard to track how much time has passed — this tool reminds you.
Support Centre
To activate any tool or to talk about your situation, contact kesino's 24/7 live chat or email. Our team provides support in both Bengali and English.
Warning Signs of Addiction
If you notice these signs, seek help now
Spending Beyond Your Means
Spending more on betting than what remains after covering essential expenses is a serious warning sign.
Restlessness When Not Playing
Feeling irritable, anxious, or uneasy when you cannot play is a sign of psychological dependence.
Hiding It from Family and Friends
A tendency to conceal how much you are playing or losing from people close to you is an early sign of a problem.
Impact on Work and Relationships
Losing focus at work or damaging family relationships because of gaming are signs of a serious problem.
Unable to Stop
If you have tried repeatedly but cannot reduce or stop playing, you need professional help.
21+
Age Limits Are Strictly Enforced
To open an account and participate in any game at kesino, you must be at least 21 years old. Age is verified at registration. Playing games or placing bets on behalf of a minor is strictly prohibited — any violation of this rule results in the account being closed immediately.
Where to Get Help
You do not have to face this alone — asking for help takes courage
kesino Live Chat
Our support team is available on live chat 24 hours a day, seven days a week. Chat directly with us for help activating self-exclusion or setting any limit.
Email Support
Write out your situation in detail and send us an email. Our support team replies in Bengali and English. Email address: [email protected]
Family and Loved Ones
Open up to a family member or a trusted friend about the problem. Set a clear limit together with them, and if needed, ask for their help to suspend the account.
Professional Counselling
Visit a mental health specialist or addiction specialist. Addiction treatment services are available at government hospitals and private organisations in Bangladesh.
Support Groups
Talking to others who have gone through the same problem can be a great help. Join a local anti-addiction support group.
Self-Review
Review your own gaming log every week. Honestly account for how much time and money was spent — this is the first step toward awareness.
kesino's Commitments
What we do to protect players
- Verifying age at every registration so that no one under 21 is granted access.
- Keeping self-control tools such as deposit limits, bet limits, session timers, and self-exclusion available to all members.
- Actively alerting members when unusual or concerning behaviour patterns are detected.
- Not sending any promotional emails to accounts that have self-excluded.
- Keeping 24/7 live chat and email support available to help members use responsible gaming tools.
- Not guaranteeing specific financial gains in any marketing or advertising.
- Using SSL encryption to keep member data secure and not sharing it with third parties — read our Privacy Policy to learn more.
Check Yourself
Answer these simple questions to assess your own situation
Choose yes or no for each question below. This is not a diagnostic tool — it is a personal exercise to help you become aware of your own situation.
In the past month, have you ever bet beyond your set budget?
Have you hidden your playing from family or friends?
Have you increased your bets to try to recover lost money?
Do you feel irritable or restless when you cannot play?
If you answered "Yes" to even one question, contact kesino's live chat or activate a self-control tool. This assessment is entirely personal — it is not saved anywhere.
Common Questions
Questions that often come up about responsible gaming
Yes. Self-exclusion deactivates your account, but your existing balance
can still be withdrawn. Contact our support team via live chat for details on the withdrawal process.
A cooling-off break is a temporary measure — your account is closed for 24 hours up to a maximum of 30 days,
after which it is automatically reactivated. Self-exclusion is a longer-term measure —
your account cannot be reopened before the set period ends.
Not directly, as account security policy only permits the account holder to make changes.
However, a family member can contact our support team on your behalf, and if they explain the situation
we will review the account. You can also reach out yourself via live chat
for immediate help.
Lowering a deposit limit takes effect immediately, but increasing it requires a waiting period.
This delay is intentional so that major decisions are not made in the heat of the moment.
Contact our support team to find out the exact timeframe.
No, not at all. The minimum age to play at kesino is 21. Age is verified at registration,
and additional identity verification is carried out if there is any doubt. Any account
found to belong to a minor is closed immediately.
kesino's live chat is open 24 hours a day, seven days a week — it is the fastest option.
You can also contact us by email at [email protected]. Our support team
responds in both Bengali and English.