kesino Privacy Policy

01Introduction and Scope

kesino is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all services provided through kesinologin.cam.

The purpose of this policy is to clearly explain the circumstances under which kesino collects your personal information, how that information is processed, and what steps are taken to protect your rights. This policy works alongside our Terms and Conditions and both documents should be read together.

By creating an account on kesino or by continuing to use our services, you are considered to have accepted the terms of this policy. If you do not agree with any part of this policy, please stop using our services.

02Data Collection

kesino collects user information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

We collect information you voluntarily provide at the time of account registration. This includes:

• Full name and date of birth (for age verification)
• Username and password
• Email address and mobile number
• National ID or passport number for identity verification
• bKash, Nagad, Rocket or bank account details (for transactions)

2.2 Automatically Collected Information

When you use the kesino platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system and screen resolution
• Site visit times, page navigation and session duration
• Game history, bet amounts and transaction logs
• Login times and account activity records

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, we may occasionally obtain supplementary information from trusted third-party sources. However, such data collection is carried out for limited purposes and in strict accordance with our policies.

03Purpose of Data Use

kesino uses your information only for specific and legitimate purposes. We never sell your information. The main purposes of use are listed below:

• Account Management: To handle registration, login and account security.
• Identity Verification: To prevent fraudulent activity and confirm user age (in line with the 21+ rule).
• Transaction Processing: To complete deposits and withdrawals securely.
• Service Improvement: To analyse your experience and improve the platform.
• Customer Support: To provide assistance via live chat and email.
• Relevant Promotions: To inform you of offers relevant to your preferences and activity.
• Responsible Gaming: To identify unusual playing patterns and take precautionary steps where needed.

In accordance with our Responsible Gaming Policy, we use certain automated analysis that can detect problematic behaviour. This analysis does not make decisions on its own — a human reviewer evaluates the situation before any final action is taken.

04Cookies and Tracking

kesino uses cookies and similar technologies for the proper operation of the website. Cookies are small text files stored in your browser that help the site remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Performance Cookies: Help analyse how you use the site in order to improve the service.
• Functional Cookies: Used to remember language selection and other preferences.
• Targeting Cookies: Used to show content relevant to your interests.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some core functions of the site and you may have difficulty logging in.

05Data Sharing

kesino does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

5.1 With Service Providers

The minimum necessary information is shared with selected service providers for game operations (including Pragmatic Play, PG Soft, Evolution and other providers), payment processing (with bKash, Nagad, Rocket and banks) and technical support. These providers are required to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to comply with applicable law or a valid order from a competent authority. In such cases, no more information than necessary is ever provided.

5.3 Fraud Prevention

If serious fraud or money laundering is suspected, we have a legal obligation to notify the relevant authorities. Specific information may be shared in such circumstances.

06Data Security Measures

kesino uses advanced technology to protect your information. The key components of our security framework are:

• SSL Encryption: All data exchanged between the website and servers is encrypted using SSL technology.
• Password Protection: Passwords are never stored in plain text — they are secured using hashing.
• OTP Verification: OTP is used as an additional verification layer for login and financial transactions.
• Access Control: Our staff can only access the information required for their specific role.
• Regular Audits: Technical checks are carried out regularly to identify security vulnerabilities.
• Data Centre Security: Servers are kept in a secure environment where unauthorised access is not possible.

We acknowledge that transmitting data over the internet is not entirely without risk, and we continuously work to ensure the highest level of protection.

07User Rights

You have certain important rights regarding your personal information. kesino respects and upholds these rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will respond to such requests within a reasonable time.

7.2 Right to Rectification

If any information we hold is incorrect or incomplete, you may request that it be corrected. Basic account information can also be updated directly from your profile settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations (such as retention of financial records) may need to be kept for a specified period for mandatory reasons.

7.4 Right to Object to Processing

You may contact us at any time to stop marketing communications or to object to a specific type of data processing.

08Data Retention Period

kesino does not retain any information for longer than necessary. The key principles governing retention periods are as follows:

• Active Accounts: All necessary information is retained for as long as your account remains active.
• Financial Transaction Records: Financial records are retained for a specified number of years as required by law.
• Closed Accounts: Even after an account is closed, core information must be kept until the applicable legal retention period expires.
• Marketing Consent: Once you withdraw your consent to marketing communications, related activity stops immediately.

Once the specified period has passed, information is securely deleted or rendered non-identifiable.

09Protection of Minors

kesino strictly follows a 21+ age policy. Our services are in no way intended for anyone under the age of 21. To enforce this policy, we take the following measures:

• Verification of date of birth at the time of registration is mandatory.
• Identity verification documents are requested in cases of suspicion.
• If evidence is found that a user registered with false information, that account is closed immediately.
• Information belonging to a minor is not knowingly collected or stored.

If you become aware of a minor using an account, please notify us immediately.

10Policy Changes

kesino reserves the right to update this privacy policy when necessary. The following process is followed when changes are made:

• You will be notified of significant changes in advance via your registered email or through a notification on the platform.
• The "Last Updated" date at the top of the page is always kept current.
• Continued use of the service after any changes will be taken to mean that you have accepted the updated policy.
• For significant changes, a copy of the previous policy will be provided upon request.

For general questions, you can visit our FAQ section where you will find answers to many common questions.